REFUND

In the event that the Customer chooses an order refund, LPV S.R.L.. will carry it out following these ways: For orders paid by credit card we will immediately cancel the transaction with the sending of communication relating to the customer accompanied by a report of the cancellation. The Customer can verify the crediting of the amount within about 10 days, the waiting period varies according to the banking circuit to which the credit card is tied. For orders paid through Paypal we will proceed to the immediate refund on Paypal account of the Customer. For orders paid by bank transfer, the customer will provide LPV S.R.L. with their bank details in order to proceed with refund. For payments received electronically (credit card/paypal), in addition to the methods mentioned above, the Customer may request the refund also by bank transfer, by sending us written communication with full indication of the data necessary to make the refund. In all cases of return, LPV S.R.L. has the right to withold the refund until the goods have been correctly delivered to the warehouse of departure or, according to agreements, until the proof of shipment of the return to be provided by the customer.

RETURNS AS A RESULT OF TOTAL OR PARTIAL DAMAGE

In the event that the Customer, at the time of verification of the delivered items, finds manufacturing defects, damage or an error in the sending of the article with respect to the order, within 5 days the consumer can request the free return of non-conforming goods by sending an e-mail with a request for return to the address provided in the contacts indicating in the communication the reference to the order number, code and description of the article to be rendered and detailed justification. In case of damage or manufacturing defects, it is required to send photographic documentation to identify the non-conformity. Following communication to the customer with communication of the Return Authorization Number and waybill for the collection of goods at the address of the customer.

RETURN SHIPMENT

The return for damage/ manufacturing defect/ non-conformity with the order is totally free.The performance of returns following the exercise of the right of withdrawal is the sole responsibility of the Customer. The Customer, if it deems it opportune, has the right to ask to LPV S.R.L. the use of own logistic service to payment. In all cases, the goods must be returned in their original packaging, which is considered to be an integral part of the product and must not have been damaged or used as a single packaging for shipment. In the case of returns of sports clothing and accessories, it is essential that the garments have not been worn, washed or otherwise bear no sign of use. All garments must be made complete with original labels and accessories received with the order. Failure to comply with the above-mentioned return instructions shall result in its non-acceptance. All returns will be sent directly from the customer’s address to the manufacturer’s warehouse by triangulation with express courier. It will then follow verification of the condition of the goods. Once returned accepted, the Customer may choose to: Receive the product according to the order (in case of return for damage/manufacturing defect/incorrect article) Request a refund of the order for the value of the goods.

ORDER DELIVERY

The Customer, upon delivery of the goods by the carrier in charge, must kindly verify that the packaging is intact to view and without any signs of tampering. In case the Customer finds such anomalies he has the right to sign the delivery receipt with reservation, or refuse the package. The Customer must also verify at the opening of the package that the quantity and items delivered correspond to what is indicated in your order. Any discrepancies found at the time of collection of the package both during the verification of the goods must be promptly notified by email. In the event that the delivery does not take place for reasons attributable to the Customer (recipient absent continuously, wrong address, wrong telephone number issued for contact with courier, etc.) with consequent openings of practices of storage or remittance in shipment and eventual burdens accessories, will be considered at the expense of the Customer. Such greater expenses will be computed to the manifestation of such situations and the payment of the same ones is to be considered fundamental element for the return of the goods.